For new and existing BT customers that sign up for 18 months. Superfast Fibre is subject to availability, geographic location, computer specifications and a line check. You must activate the card within 3 months of receipt. We will refund anything you have already paid for the equipment but may deduct the relevant costs where damage has occurred to the equipment and it is not in its original condition.
Email us at consumer. Applies for the duration of your fault only. We welcome letters but cannot answer individually.
App available on up to 2 compatible devices Android 4. Orders outside of these dates and via any other site do not qualify for the promotion. Payment by direct debit. You can re-activate at any time but you will need to add all of your settings again.
Available by invitation only to new customers ordering a BT Broadband or Superfast Fibre package on www. See the legal stuff for details on regions that are included or excluded within countries. Ultrafast Fibre 2 Plus Prices and terms subject to change during the contract term.
For new BT TV customers that sign up for 18 months. Why is it so difficult to speak to a real person? Openreach and BT errors see customers charged tens of thousands to connect Read more We checked each day but there was never a progress report and trying to get a real person to ask on the phone was impossible.
You may cancel your agreement for the service and order for equipment within 14 days from your service start date or the day you receive your order confirmation or your equipment is delivered, if this is later. Applies to broadband and line rental monthly price only, for 18 months from when you first take BT Plus.
Broadband 15GB Prices and terms subject to change during the contract term. However, our landline is still dead. Availability of channels and quality of content depends on local transmitter and suitable rooftop aerial www. You must also return any equipment we have sent you.
Price from month 19 currently: Applies for the duration of your fault. I tried again with the same result. Reward Card You must claim your BT Reward Card once your broadband is installed and you have 3 months from this date to claim.
How do people without one get even the very limited information that we had? For new BT Broadband customers that sign up for 18 months.
Subject to availability, minimum line speed and computer specification. We are in our 80s but fortunately use a computer. Payment by Direct Debit.How to set up and use your landline, report a fault, learn about calling features and more.
If you don't already have a BT phone line in your home, we'll arrange for an engineer to install one when you place your order.
What counts as daytime, evening and weekend? Extra Speed 4G is not available on BT Business Mobile plans. Renewing or changing my BT Mobile plan; Buying add-ons for extra minutes, speed or data; Video- How to test your phone line and check your telephone equipment. Troubleshoot BT phone and broadband faults Service status update Phone line.
BT: Report a fault with your business phone line, broadband or email Before we start, if your fault's on a multi-line, payphone, or ISDN line go straight to option 2 or 3 below Report a business broadband problem, BT line fault, and email fault online. Use this information to learn how to report a fault to BT, BT TV or YouView.
Use this information to learn how to report a fault to BT, whether the problem is with your phone line, broadband, BT TV or YouView. Help and support.
Help and Support Renewing or changing my BT Mobile plan; Buying add-ons for extra minutes, speed or data. Dear BT We have had a phone fault for the last 5 days, although our BT Internet still works as it should. Phone Fault - No service for the last 5 days.
Just had a call on my mobile phone of course, from BT, the usual 'we will continue to monitor the situation and will be in touch on Friday'. The fault we have on our line was reported.
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